Content related to Improved Customer Service and Risk Management through KM
Taxonomy 101 Workshop: Taxonomy Definitions, Value and Best Practices
This presentation delivers a detailed understanding of taxonomy definitions, taxonomy value (ROI), and taxonomy design methodologies and approaches. It was originally delivered by Zach Wahl and Tatiana Cakici of Enterprise Knowledge at Taxonomy Boot Camp 2019 in Washington, DC.
Why a Knowledge Graph is the Best Way to Upgrade Your Taxonomy
Many organizations begin their journey in semantic solutions with a taxonomy. Taxonomies are simple information models that help organizations describe and structure their information in a hierarchy. They are effective for organizing content and data, but do not capture all … Continue reading
How to Build a Knowledge Graph in Four Steps: The Roadmap From Metadata to AI
The scale and speed at which data and information are being generated today makes it challenging for organizations to effectively capture valuable insights from massive amounts of information and diverse sources. We rely on Google, Amazon, Alexa, and other chatbots … Continue reading
How Leveraging Existing Taxonomies Can Jumpstart Ontology Design
Taxonomies and ontologies are both types of Knowledge Organization Systems, or KOS. Different types of KOS can be seen as a continuum, starting with a simple folksonomy where users of content can add free form tags with no control or … Continue reading
How to Distinguish Between Primary, Secondary, and Tertiary Metadata Fields
When designing an enterprise taxonomy, the number of possible metadata fields that can be used to describe content can be overwhelming. Depending on the type of content, the size of the organization, and the breadth of that organization’s functions, the … Continue reading
The Value of Taxonomy: Why Taxonomy (Still) Matters
After decades of taxonomy design consulting, I’m still amazed that some organizations doubt the value of effective enterprise taxonomy design. Though knowledge and information management technologies, as well as associated search technologies have changed, the core business value and use … Continue reading
Taxonomy Is Here! Taxonomy and the Final Season of Game of Thrones
Despite the fact that the first day of Spring occurred only a couple weeks ago, it appears that winter is finally upon us. The eighth and final season of HBO’s Game of Thrones officially premieres on April 14th, and the … Continue reading
Achieving a Gold Standard Taxonomy
One of the first steps of a taxonomy design effort is to gather any previous taxonomies that may exist within the business, as well as sample content, search logs, and pre-existing information about these taxonomies’ content or systems. At EK, … Continue reading
Pattern Discovery through Facets
As explored in my previous blog post How Faceted Navigation Works, facets allow you to quickly and efficiently sort through your content to find the information or data that you need. Facets largely mirror taxonomic structures, and business taxonomies are … Continue reading
How Faceted Navigation Works
What does the term ‘faceted navigation’ call to mind? For search-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate … Continue reading