Content related to Knowledge Capture & Knowledge Transfer
Collaboration for Improved User Experience
A few months ago, my colleague wrote an excellent blog about how to build user-centric products. She brought up a critical point: user experience matters because users matter. Simple, but so true. By collaborating with your users from the start … Continue reading
Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Collaborative Learning Tools for Distributed Teams
Collaboration: It’s How Business Happens Whether you’re co-designing the solution to a technical problem with your end users, facilitating a distance learning class, or leading a retrospective with your Agile team, the ideal scenario is generally for you to be … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Sustaining Adoption After Product Launch
A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading
Maximizing and Measuring User Adoption
Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading
Communication Techniques to Promote Adoption
Take a moment to remember how you felt the last time you were surprised at work with an announcement of a big change. No, really – pause for a moment and think about it. Whether it’s new technology, a change … Continue reading
Top Five Tips for Using Training to Promote Adoption
While there are many change management strategies which will promote adoption of a new product, an effective training program is absolutely critical to help your users develop the knowledge, skills, and abilities to use the new technology. In this video, … Continue reading
4 Steps to Content Auto-Classification with High Accuracy
As technologies evolve, we have seen the rise of auto-tagging, auto-classification, and auto-categorization tools that attempt to take over the task for describing the content we create. These tools apply metadata tags automatically so we don’t have to. Yet, in … Continue reading
How Leaders Can Promote the Autonomy of Product Owners
Of the Product Owners surveyed in The 2015 State of Scrum Report, only 24% felt empowered to do their jobs. When the Product Owner role lacks autonomy, clear definition, or proper support, the result is often confusion and frustration for … Continue reading