News related to Knowledge Management in 2017
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading
EK’s Andrew Politi to Present at GovTech
Enterprise Knowledge Senior Consultant Andrew Politi will be presenting during this summer’s Govtech lineup webinar series focused on strengthening relationships between industry and state & local government leadership. Politi will present a webinar entitled “How Remote Teams Are Transforming the … Continue reading
EK to Host and Speak at Upcoming KMCDC Meetup
Enterprise Knowledge is hosting and speaking at Knowledge Management Community DC’s latest Meetup event on December 12th. To sign up, visit KMCDC’s Meetup page. The Meetup will begin at 3:30 PM and will be held at EK’s Headquarters. EK’s KM … Continue reading
EK to Host Design for DC Meetup’s Design Leadership Workshop
Enterprise Knowledge is hosting the Design Thinking DC meetup on Wednesday, May 8th for a Design Leadership workshop. Over the course of the evening, attendees will explore and learn all about design leadership and how to build a personal brand through … Continue reading
Wahl Published in KMWorld Magazine
EK’s CEO Zach Wahl was featured in the most recent edition of KMWorld Magazine. Available online and in the January/February 2019 [Volume 28, Issue 1] print edition, Wahl’s article discusses the important role Knowledge Management plays in creating a foundation … Continue reading
Meetup: Introduction to Design Thinking
Enterprise Knowledge is hosting the Design for DC’s latest Meetup event on December 8th. To sign up, visit the Design for DC Meetup page. In this Meetup, participants will explore the challenges and possibilities of co-creating with a group of peers … Continue reading
Next Agile & Design Thinking Course Announced
Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will … Continue reading
Meetup: Business Improv for Design Thinkers
Enterprise Knowledge is hosting the Design for DC’s latest Meetup event on November 17th. To sign up, visit the Design for DC Meetup page. In this Meetup, participants will learn how to use improv principles and exercises to relieve frustration, increase … Continue reading
Wahl Speaking at Digital Transformation Summit
EK’s Zach Wahl will be speaking at the upcoming Digital Transformation Summit in Nashville, TN. The Digital Transformation Summit, produced by Edgenet, focuses on digital transformation, its effects on the retail industry, and how properly managed product content can be … Continue reading