Content related to Knowledge Management of Structured and Unstructured Information
Card Sorting Best Practices
What is Card Sorting? Taxonomy design is a fundamental component of any information management initiative. It provides a structure to label and organize content, whether it is for a website, intranet, or digital library. Card sorting is a technique for … Continue reading
Folders v. Metadata in SharePoint Document Libraries
Clients often ask us why we recommend using metadata over managing folders and subfolders in a SharePoint document library. This white paper offers our view on the advantages of tagging documents with metadata versus simply using folders to organize and … Continue reading
Semantic Web Starter Kit
More and more organizations are taking advantage of semantic technologies to improve the way they manage both structured and unstructured content. Semantic tools like ontologies and graph databases allow organizations to: Manage content more effectively; Maximize findability and discoverability of … Continue reading
Search UX Best Practices Part 2: Search Results
Search results pages are lists of content which are relevant to the keyword search entered by your users. The concept is deceptively simple, but the design of your search results page plays a vital role in the overall experience users … Continue reading
Search UX Best Practices Part 1: User Input
Search impacts everything from the way we find a website (Google), to how we find content on a site. But search also puts a heavier burden on the user than most website interactions. Users must locate your search form, enter … Continue reading
Are Internal Social Networks Ungovernable?
I recently ran a workshop for one of EK’s clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if … Continue reading
Common Issues In Auto-Tagging Thesauri
Thesauri are powerful knowledge organization systems that allow knowledge engineers to describe the world by expanding hierarchical taxonomies to create rich relationships between concepts. Thesauri offer many benefits for both indexers and information seekers who wish to find and discover … Continue reading
Taxonomy Governance Best Practices
When a taxonomy design is done well, it goes unnoticed, as it enables a seamless connection between the end user and the content. However, as business needs evolve, it’s inevitable that a taxonomy design must also evolve in order to … Continue reading
3 Steps to Developing a Practical Knowledge Management Strategy: Step 2 Define the Target State
There are three key questions to ask when developing a Knowledge Management (KM) strategy: where are you, where do you want to be, and how do you ensure you get there successfully? These are the three pillars crucial for the … Continue reading
What is an Ontology and Why Do I Want One?
Ontologies and semantic technologies are becoming popular again. They were a hot topic in the early 2000s, but the tools needed to implement these concepts were not yet sufficiently mature. Ontology and semantic technologies have now matured to the point … Continue reading