News related to QA for Personalized Content
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
McCray, Fleury, and Sacoman to Speak at Upcoming Decoupled Days Web Conference On Real-time Collaborative Content Creation and Multichannel Distribution
Enterprise Knowledge Senior Developer Lisa McCray, CMS Solutions Architect Matt Fleury, and Developer Nick Sacoman will present at an upcoming web conference — Decoupled Days. Their presentation, Real-time Collaborative Content Creation and Multichannel Distribution, will include a real-time demo … Continue reading
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading
Headless CMS in Action: Understanding What it is, and How it can be Used in Your Organization
EK’s Technology Solutions Practice Lead, Rebecca Wyatt, will facilitate a discussion between a panel of global experts with a wide variety of experiences implementing headless content management systems. The panel will focus on defining headless CMS, discussing its various uses, … Continue reading
McCray and Dennis to Speak at Upcoming OmnichannelX Web Conference On the Collaborative Content Management System They Designed and Built
Enterprise Knowledge experts Lisa McCray and Ronesha Dennis, both Senior Developers, will be co-leading their presentation at an upcoming international web conference hosted by OmnichannelX. The web conference will focus on content, design, governance, and systems. McCray and Dennis will … Continue reading
EK’s Andrew Politi to Present at GovTech
Enterprise Knowledge Senior Consultant Andrew Politi will be presenting during this summer’s Govtech lineup webinar series focused on strengthening relationships between industry and state & local government leadership. Politi will present a webinar entitled “How Remote Teams Are Transforming the … Continue reading
EK to Host and Speak at Upcoming KMCDC Meetup
Enterprise Knowledge is hosting and speaking at Knowledge Management Community DC’s latest Meetup event on December 12th. To sign up, visit KMCDC’s Meetup page. The Meetup will begin at 3:30 PM and will be held at EK’s Headquarters. EK’s KM … Continue reading
Lulit Tesfaye Speaking at the Community Transportation Expo 2019
Enterprise Knowledge’s (EK) Lulit Tesfaye, Practice Lead for Data and Information Management, is presenting at this year’s Community Transportation Association of America (CTAA) Expo 2019, to be held from May 18 – 23rd in Palm Springs, California. The Expo is … Continue reading
EK Speaking at DoD and Federal Knowledge Management Symposium 2019
EK’s Zach Wahl, CEO, and Joe Hilger, COO, are both presenting at this year’s DoD and Federal Knowledge Management Symposium 2019 from May 14 – 16th in Baltimore, Maryland. The annual conference is co-located with AFCEA TechNet at the Baltimore … Continue reading
EK to Host Design for DC Meetup’s Design Leadership Workshop
Enterprise Knowledge is hosting the Design Thinking DC meetup on Wednesday, May 8th for a Design Leadership workshop. Over the course of the evening, attendees will explore and learn all about design leadership and how to build a personal brand through … Continue reading