Content related to Synergizing Knowledge Graphs with Large Language Models (LLMs): A Path to Semantically Enhanced Intelligence
Improving Product Documentation With a CCMS and a Knowledge Graph
The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading
Expert Analysis: Does My Organization Need a Graph Database?
As EK works with our clients to integrate knowledge graphs into their technical ecosystems, client stakeholders often ask, “Why should we leverage knowledge graphs?” and more specifically, “Do we need a graph database?” Our consultants then collaborate with stakeholders to … Continue reading
Data Management Trends in 2022: Data Fabric v. Data Mesh v. DataOps? What is Right for Your Organization?
When we start most of our engagements with our clients, there are common and important challenges we’re typically presented with that help summarize the core needs that persist within the data management space today: We don’t know what data we … Continue reading
Taking Content Personalization to the Next Level: Graphs and Componentized Content Management
Content personalization is no longer optional for companies. A personalized digital experience is essential to creating loyal customers, partners, and employees. The leading technology companies have created an expectation of highly contextualized information that answers customer questions and anticipates future … Continue reading
IT Support Implementation for a Large Federal Bank
The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading
The Phantom Data Problem: Finding and Managing Secure Content
Every organization has content/information that needs to be treated as confidential. In some cases, it’s easy to know where this content is stored and to make sure that it is secure. In many other cases, this sensitive or confidential content … Continue reading
Knowledge Cast Product Spotlight – Patrick Bosek of Heretto
Welcome to a new segment of Knowledge Cast, Product Spotlight, a series in which we talk about KM technologies and how different products on the market meet KM challenges and provide new and improved ways to meet tomorrow’s challenges. In … Continue reading
Webinar: Headless CMS In Action
The webinar “Headless CMS in Action: Understanding What it is and How it Can be Used in Your Organization” was facilitated by EK’s Technology Solutions Lead Rebecca Wyatt on Friday, June 18th. The webinar’s three panelists are award-winning journalist John … Continue reading
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading
Investing in Development Standards: Code Review Best Practices (Part 5)
This blog series has covered multiple facets of development standards, from code quality and documentation to configuring virtual and containerized environments. In the previous blog, we discussed the benefits of code reviews to ensure your organization is delivering high quality, … Continue reading