Content related to System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
Optimizing Your Taxonomy in SharePoint Online: Search Filters
All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Why Your Data Fabric Needs an Enterprise Ontology
In today’s rapidly growing and evolving data environment, it is increasingly difficult for organizations to get maximal value from the full breadth of their data. As more data is produced faster by more sources, it is difficult for analysts, data … Continue reading
Leveraging Headless CMS for Technical Cross-Functionality
Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
Breaking it down: What is a Taxonomy?
A few years ago, I did an activity at a leadership retreat where each person slowly whittled down a list of words to a single word that most represented them. The word that I ended up with was “simplicity,” and … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow
In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading
OmnichannelX 2021: How to Make Content a Maintainable Business Asset Through Structuring and Tagging
This presentation was delivered by Yanko Ivanov, Principal Solution Consultant, on June 9th at the international OmnichannelX 2021 web conference. In the presentation, Ivanov explores how componentized content combined with a rich taxonomy and ontology model enables a dramatic increase … Continue reading
Knowledge Cast Product Spotlight – Joe Pairman of RWS Group
In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading