Content related to Adding Context to Content in the Semantic Layer
Knowledge Cast – KM Trends: Exploring Headless CMS
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Noz Urbina, founder of OmniChannelX and Urbina consulting, and Rebecca Wyatt, Technology Solutions Practice Lead at Enterprise Knowledge, on the topic of Headless Content Management System. In … Continue reading
360-view of a Consumer: Deduplicating and Constructing Consumer Data using an Identity Graph
The Challenge For the last 30 years, a large global digital marketing and technology firm has been collecting consumer data on adults in the United States from hundreds of primary sources to build consumer marketing databases. Because data comes from … Continue reading
Knowledge Cast – Laurie Gray of RGP
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She … Continue reading
Using Wireframes to Define and Visualize Enterprise Knowledge Graphs
As a complement to our enterprise search engagements with clients, we often end up exploring how the implementation of a knowledge graph can establish the foundation for more advanced KM and data efforts, such as smart search or AI capabilities … Continue reading
Understanding the Business Value of Headless CMS
Overview A headless CMS, one in which the content authoring “body” is separated from the content distribution channels (or heads), allows an organization to: Author once and publish to multiple channels; and Reuse the same content in multiple contexts. This … Continue reading
Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph
The Challenge A global development bank needed a better way to disseminate information and in-house expertise to all of their staff to support the efficient completion of projects, while also providing employees with an intuitive knowledge sharing tool that is … Continue reading
6 Questions to Help Determine Where to Start Your KM Transformation
“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading
Five Steps to Implement Search with a Knowledge Graph
Knowledge Graphs and Search are commonly linked together to support search use cases such as: Returning contextual relationships with search results; Displaying relevant topics in a knowledge panel; or Powering an expert finder. These advanced use cases enable an organization … Continue reading
Knowledge Cast – Niall Thomas of Zendesk
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading
Developing a Business Case for Knowledge Management
Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading