The Roadmap to Open, Accessible, and Machine-Readable Data

In January, the federal government passed a new law to improve data management at federal agencies, H.R. 4174, the “Foundations for Evidence-based Policymaking Act of 2018”. The law includes the Open, Public, Electronic, and Necessary Government Data Act, or the … Continue reading

Optimizing Your Search Experience: A Human-Centered Approach to Search Design

Designing a search solution requires an understanding of how people think, what they want, and how they go about getting what they want. You can implement the most technically sophisticated search tool for your organization, but if you’re not configuring … Continue reading

Complement Your Change Management Efforts with Gamification

Despite being a relatively new concept in the KM field, gamification is already an overused term that gets thrown around in virtually any initiative. Defined as an organization’s use of design and insights from video games to increase participant engagement … Continue reading