Content related to Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal
The 4 Steps to Designing an Effective Taxonomy: #1 Design a User-Centric Taxonomy
Taxonomy is not as daunting as it seems. In this blog series, one of EK’s taxonomy experts, Ben White, provides 4 practical steps to designing and validating a user-centric taxonomy. Step #1: Design a User-Centric Taxonomy When most individuals hear … Continue reading
Practical Knowledge Management
This presentation leverages several recent success stories from EK’s client work to discuss current themes in Knowledge and Information Management systems design and development. It includes examples and discussion of Cloud, Agile, Taxonomy, and Change Management, amongst other themes.
Agile Activation Workshop
While many IT businesses want to go agile, many of them do not know where to start. Others come to us after a failed agile transformation in which a development team was sent to a Certified ScrumMaster training and told they were agile without being armed with the practical tools to succeed. Continue reading
The Power of Information Items
Working with a client recently on building a new knowledge management system (KMS) from the ground up, I was reminded of the power of information items. Not only because they are the building blocks of a KMS, but also because … Continue reading
Taxonomy Driven User Experiences with PoolParty
Consistency is crucial to a good user experience. Designers go to great lengths to create and test consistent visual designs. The organization of information is of equal importance to a good user experience, but it is often overlooked in the … Continue reading
The Art of Taxonomy Design
Throughout my years of taxonomy design consulting, I’ve tried to balance the human side of taxonomy with the data-driven side. This has evolved over time to inform the hybrid taxonomy design methodology that EK leverages. This approach leverages both top-down … Continue reading
Search Design Best Practices
Search is one of the most important capabilities of every Knowledge Management project on which we work. Every company of any size has to find a way to make search work. It can be a website search for customers, a … Continue reading
Agile Release Planning Best Practices
Our clients often ask us: how do you know when to release a software product or website? No product manager wants to release if functionality is broken or not usable, yet good business mandates regular progress to users and stakeholders. How … Continue reading
Change Management for Agile Projects
Through our years of designing, developing, and implementing knowledge and information management technologies, we’ve consistently regarded user understanding and buy-in as key criteria for success. The change management profession aims to reduce the purported 70% failure rate on large projects … Continue reading
Five Creative Search Solutions Using Text Analytics
On April 1, 2015, EK’s Joe Hilger shared 5 creative search solutions using text analytics at Text Analytics World. Continue reading