Content related to Improving Product Documentation With a CCMS and a Knowledge Graph
Building Collaboration Through Content Strategy
A core component of Knowledge Management (KM) revolves around content collaboration. Yet, even with knowledge and social sharing systems in place, it can be hard to build and encourage collaboration across KM systems, especially with today’s flexible office environments. Not only … Continue reading
Designing a Learning Environment
A critical component of an organization’s knowledge is its learning material. Organizations often focus on the development of formal learning courses and programs, but our experience designing and building knowledge bases and learning management systems shows this is only one … Continue reading
Agile Release Planning Best Practices
Our clients often ask us: how do you know when to release a software product or website? No product manager wants to release if functionality is broken or not usable, yet good business mandates regular progress to users and stakeholders. How … Continue reading
Brand Content Strategy for Enterprise Knowledge and Information Management
When it comes to knowledge and information management, enterprise systems possess very specific content needs. Even at high volumes, content needs to be sleek, user friendly, and brand appropriate. Yet, very few firms think in terms of content strategy, never … Continue reading
Change Management for Agile Projects
Through our years of designing, developing, and implementing knowledge and information management technologies, we’ve consistently regarded user understanding and buy-in as key criteria for success. The change management profession aims to reduce the purported 70% failure rate on large projects … Continue reading
IV&V for Agile Projects
The Federal government is transitioning more and more projects to Agile development methodologies. Agile’s success with commercial projects has led to greater adoption of Agile in the Federal Government. The move to Agile poses a number of challenges for government … Continue reading
Building a Business Case for Knowledge Management
I am sure many of you have been following the the GM ignition switch recall. The Washington Post has an interesting article on what happened the other day. As I read the story, it painted a clear picture for me … Continue reading
Using Agile Principles to Deliver Real Business Value at Scale
Delivering real business value from systems development efforts, even using agile approaches, turns out to be a formidable challenge especially in larger enterprises. Case studies of failed deliveries abound and too often reach general public notoriety. This talk shows organic … Continue reading
Agile Business Value Teams
Information Technology practitioners have made great strides improving delivery using Agile concepts. Development Teams are now faster, more empowered, and motivated using frameworks like Scrum. A key to this success is that delivery teams work closely with the business through … Continue reading
Agile Roadmaps for Product Selection
Selecting new enterprise software products is one of the most challenging and potentially high risk tasks many organizations undertake. How often have you gone through a lengthy purchasing process only to find that the choice you made is not the … Continue reading