Content related to The Role of Search Product Owners
Knowledge Cast Product Spotlight – Dorian Selz of Squirro
In this episode of the Knowledge Cast, EK COO Joe Hilger speaks with Dorian Selz, Co-Founder & CEO at Squirro. Dorian founded Squirro, the leading Augmented Intelligence platform, just over 10 years ago, and has been keeping business users in … Continue reading
The Top 5 KM Technologies
Knowledge Management (KM) is more important than ever. The great resignation is creating turnover unlike anything we have ever seen. How do we retain the knowledge of the workers who leave and quickly upskill new workers? This problem is even … Continue reading
Knowledge Management Is More Than SharePoint
I regularly speak with business leaders about Knowledge Management (KM). It is surprising how often I hear executives tell me they have addressed KM in their organization by implementing SharePoint or O365. When I ask how well it is working, … Continue reading
Content Personalization with Knowledge Graphs in Python
In a recent blog post, my colleague Joe Hilger described how a knowledge graph can be used in conjunction with a componentized content management system (CCMS) to provide personalized content to customers. This post will show the example data from … Continue reading
Improving Product Documentation With a CCMS and a Knowledge Graph
The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading
Data Management Trends in 2022: Data Fabric v. Data Mesh v. DataOps? What is Right for Your Organization?
When we start most of our engagements with our clients, there are common and important challenges we’re typically presented with that help summarize the core needs that persist within the data management space today: We don’t know what data we … Continue reading
Taking Content Personalization to the Next Level: Graphs and Componentized Content Management
Content personalization is no longer optional for companies. A personalized digital experience is essential to creating loyal customers, partners, and employees. The leading technology companies have created an expectation of highly contextualized information that answers customer questions and anticipates future … Continue reading
IT Support Implementation for a Large Federal Bank
The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading
Webinar: Headless CMS In Action
The webinar “Headless CMS in Action: Understanding What it is and How it Can be Used in Your Organization” was facilitated by EK’s Technology Solutions Lead Rebecca Wyatt on Friday, June 18th. The webinar’s three panelists are award-winning journalist John … Continue reading
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading