Blog Archives
The 2022 Agile KM Manifesto
In November of 2022, we introduced the first iteration of the Agile KM Manifesto at the KM World Conference in Washington D.C. Our ‘ask’ of the audience, and now of our fellow KM practitioners at large, is to review this … Continue reading
The Five Priorities for Every Data Strategy Today
Earlier this year, I shared the top trends we are seeing when it comes to solving enterprise data management problems. We continue to deploy and put these emerging solutions to the test (read more on that from our case studies) … Continue reading
What is a CCMS and Why Do I Need One?
If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading
Where Should KM Leadership and Governance Belong in an Organization?
Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading
What Team Do You Need for Successful Knowledge Graph Development?
Many organizations look to take advantage of knowledge graphs to aggregate and align data from siloed systems, as well as enable explainable artificial intelligence solutions, but can get stalled if they don’t have enough experience building and scaling knowledge graphs. … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading
Why Your Data Fabric Needs an Enterprise Ontology
In today’s rapidly growing and evolving data environment, it is increasingly difficult for organizations to get maximal value from the full breadth of their data. As more data is produced faster by more sources, it is difficult for analysts, data … Continue reading
Leveraging Headless CMS for Technical Cross-Functionality
Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading