Content related to Expert Analysis: How Does My Organization Use Auto-tagging Effectively? Part Two
Resolving Uniform Resource Identifiers (URIs)
Organizations that are getting started with the Resource Description Framework (RDF) often ask “Why do all of the entity identifiers look like URLs? Are they supposed to actually go somewhere?” This can be difficult to answer without taking the time to … Continue reading
Jumpstarting Your Semantic Solution Design with UML Diagrams
Where do I start? Whether it be a taxonomy, an ontology, or a knowledge graph, this is a common question that we get from clients when they are beginning their scoping journey. We get it. It is difficult to define … Continue reading
What is a CCMS and Why Do I Need One?
If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading
Optimizing Your Taxonomy in SharePoint Online: Search Filters
All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Why Your Data Fabric Needs an Enterprise Ontology
In today’s rapidly growing and evolving data environment, it is increasingly difficult for organizations to get maximal value from the full breadth of their data. As more data is produced faster by more sources, it is difficult for analysts, data … Continue reading
Leveraging Headless CMS for Technical Cross-Functionality
Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
Breaking it down: What is a Taxonomy?
A few years ago, I did an activity at a leadership retreat where each person slowly whittled down a list of words to a single word that most represented them. The word that I ended up with was “simplicity,” and … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading