Content related to Improving Product Documentation With a CCMS and a Knowledge Graph
The UX Guide to Chatbots
Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading
A Case for Chatbots
“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading
Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex
Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading
RDF*: What is it and Why do I Need it?
RDF* (pronounced RDF star) is an extension to the Resource Description Framework (RDF) that enables RDF graphs to more intuitively represent complex interactions and attributes through the implementation of embedded triples. This allows graphs to capture relationships between more than … Continue reading
A Global Knowledge and Information Management Solution
The EK Difference Because this large, global organization was seeking to successfully complete an initiative that traversed multiple departments, the effort required alignment and support from department leads, staff, and executives. EK leveraged our proven facilitation and prioritization approaches tailored … Continue reading
Presentation: Introduction to Knowledge Graphs
This workshop presentation from Joe Hilger, Founder and COO, and Sara Nash, Technical Analyst, was delivered on June 8, 2020 as part of the Data Summit 2020 virtual conference. The 3-hour workshop provided an interdisciplinary group of participants with a … Continue reading
Natural Language Processing and Taxonomy Design
Natural Language Processing (NLP) is a branch of artificial intelligence (AI) that processes and analyzes human language found in text. Some of the exciting capabilities that NLP offers includes parsing out the significant entities in content through a statistical analysis … Continue reading
Give the People What They Want – An Approach to Thoughtful KM Technology
Presented by Todd Fahlberg, Knowledge Management Consultant, on May 19, 2020. Implementing a meaningful Knowledge Management technology brings many levels of challenges, even in the most innovative, user-centric organizations. In this session, Todd Fahlberg shares proven practices on how to … Continue reading
Leveraging Ontologies and Biomedical Standards for Data Governance, Process Optimization, and Product Findability
The Challenge A global veterinary company that provides a comprehensive suite of products, software, and services for veterinary professionals needed an effective taxonomy and ontology design to provide easy and consistent ways to find and use data in order to … Continue reading
Building a Semantic Enterprise Architecture
The EK Difference Using a hybrid analysis approach, consisting of a combination of user-driven research (facilitated workshops, focus groups, and interviews) and technology-driven research (in-depth analysis of the existing technology), EK captured the current Enterprise Architecture using our Semantic Enterprise … Continue reading