Content related to The Keys to Governance
Designing Content Types for Performance Support
We know that learners struggle to translate what they have learned in a theoretical training to on the job performance improvement. We also know that training programs are most effective when they go beyond a single classroom or online learning … Continue reading
The Cost of Doing Nothing: The Business Case for Knowledge and Information Management
For many organizations, investment decisions on Knowledge, Data, and Information Management initiatives are driven by high-level business objectives such as increased efficiency, productivity, competitive advantage, and enhanced employee or customer engagement. While aligning Knowledge and Information Management initiatives with business … Continue reading
Optimizing Your Search Experience: A Human-Centered Approach to Search Design
Designing a search solution requires an understanding of how people think, what they want, and how they go about getting what they want. You can implement the most technically sophisticated search tool for your organization, but if you’re not configuring … Continue reading
Achieving a Gold Standard Taxonomy
One of the first steps of a taxonomy design effort is to gather any previous taxonomies that may exist within the business, as well as sample content, search logs, and pre-existing information about these taxonomies’ content or systems. At EK, … Continue reading
Pattern Discovery through Facets
As explored in my previous blog post How Faceted Navigation Works, facets allow you to quickly and efficiently sort through your content to find the information or data that you need. Facets largely mirror taxonomic structures, and business taxonomies are … Continue reading
How Faceted Navigation Works
What does the term ‘faceted navigation’ call to mind? For search-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate … Continue reading
What’s in a Name? Not Your Org Chart.
An unfortunately common practice in organizations is to use an organization chart as a basis for tagging content in repositories: files, folders, and taxonomies mirror the names of the units, divisions, and teams that created them. However, organizations change. Businesses … Continue reading
The Magical Art of Tidying Up Content
If you have Netflix, you’ve probably seen Tidying Up pop up on your feed. It’s a new series based on Marie Kondo’s book The Life-Changing Magic of Tidying Up, which presents her methodology for clearing your clutter, getting organized, and … Continue reading
Best Practices for Enterprise Knowledge Graph Design
In my previous post, I described Enterprise Knowledge Graphs and their importance to today’s organization. Now that we understand the value of Enterprise Knowledge Graphs, I want to address questions like how we create one for a specific organization, where … Continue reading
6 Simple Design Principles to Supplement Your Messaging
Visual Design to Enhance Your Message On a daily basis, EK consultants create presentations for clients including everything from facilitation materials for knowledge management workshops and meetings, to educational web resources for web products. As a design enthusiast, I’m often … Continue reading