Content related to Knowledge Cast – Megan Brown, Ph.D., of Starbucks
Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Collaborative Learning Tools for Distributed Teams
Collaboration: It’s How Business Happens Whether you’re co-designing the solution to a technical problem with your end users, facilitating a distance learning class, or leading a retrospective with your Agile team, the ideal scenario is generally for you to be … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Sustaining Adoption After Product Launch
A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading
Defining Knowledge Management Strategy, Part 3 of 3
In the final part of his three-part series on defining knowledge management strategies, Zach Wahl describes several factors that resonate with organizations when understanding the value of knowledge management, as well as several keys to effective knowledge management strategies.
Findability v. Discoverability
At first glance, the terms “findability” and “discoverability” may seem similar, if not the same. However, these terms are distinct, and both are key outcomes that should be considered in any comprehensive Knowledge Management (KM) strategy. In this blog, you’ll … Continue reading
Defining Knowledge Management Strategy, Part 2 of 3
When we’re helping organizations with their knowledge management strategy, we often refer to the importance of findability in any KM strategy. In part two of this three-part series, Zach Wahl discusses how to communicate the value of KM to stakeholders so that they understand … Continue reading
Defining Knowledge Management Strategy, Part 1 of 3
When we’re helping organizations with their knowledge management strategy, we often hear that it’s difficult to know where and when to start. In part one of this three-part series, Zach Wahl discusses defining management strategy and how we work to help … Continue reading
Knowledge Organization Systems: When to Scale Up
The Findability Problem Here at Enterprise Knowledge (EK) we design systems which optimize the findability and discoverability of your knowledge and information. There are a lot of different forms this takes including: Designing a portal which allows a diverse workforce … Continue reading
Faceting is Sweet
In my nearly twenty years of taxonomy design consulting, one of the greatest challenges has been explaining the value of taxonomy to non-taxonomists. This is a particular passion of mine, and one in which Enterprise Knowledge has invested a great … Continue reading