Content related to Practical Knowledge Management
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Sustaining Adoption After Product Launch
A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading
Maximizing and Measuring User Adoption
Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading
Communication Techniques to Promote Adoption
Take a moment to remember how you felt the last time you were surprised at work with an announcement of a big change. No, really – pause for a moment and think about it. Whether it’s new technology, a change … Continue reading
Top Five Tips for Using Training to Promote Adoption
While there are many change management strategies which will promote adoption of a new product, an effective training program is absolutely critical to help your users develop the knowledge, skills, and abilities to use the new technology. In this video, … Continue reading
4 Steps to Content Auto-Classification with High Accuracy
As technologies evolve, we have seen the rise of auto-tagging, auto-classification, and auto-categorization tools that attempt to take over the task for describing the content we create. These tools apply metadata tags automatically so we don’t have to. Yet, in … Continue reading
How Leaders Can Promote the Autonomy of Product Owners
Of the Product Owners surveyed in The 2015 State of Scrum Report, only 24% felt empowered to do their jobs. When the Product Owner role lacks autonomy, clear definition, or proper support, the result is often confusion and frustration for … Continue reading
Defining Knowledge Management Strategy, Part 3 of 3
In the final part of his three-part series on defining knowledge management strategies, Zach Wahl describes several factors that resonate with organizations when understanding the value of knowledge management, as well as several keys to effective knowledge management strategies.
Findability v. Discoverability
At first glance, the terms “findability” and “discoverability” may seem similar, if not the same. However, these terms are distinct, and both are key outcomes that should be considered in any comprehensive Knowledge Management (KM) strategy. In this blog, you’ll … Continue reading
Defining Knowledge Management Strategy, Part 2 of 3
When we’re helping organizations with their knowledge management strategy, we often refer to the importance of findability in any KM strategy. In part two of this three-part series, Zach Wahl discusses how to communicate the value of KM to stakeholders so that they understand … Continue reading