Content related to QA for Personalized Content
Bill Balko – Former Chief Knowledge Officer at Defense Information Systems Agency
Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to … Continue reading
Is ChatGPT Ready for the Enterprise?
Recently, we were visiting a client showing the latest version of our application when a participant asked, “Why aren’t we using ChatGPT?” It was a good and logical question with the attention that ChatGPT and other AI-based solutions are warranting … Continue reading
KM Trends – Knowledge Management Portal Discussion
In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers, Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals. Listen as three of knowledge management’s leading voices discuss the common challenges … Continue reading
Breaking it Down: What is Gamification?
When I talk about gamification, I often use these three E’s: exciting, engaging, and encouraging. These three concepts explain how gamification, the art of applying game design principles to non-game situations, can support a healthy work environment, improve employee satisfaction, … Continue reading
Sandrine Krasnopolski – Knowledge Management Director at Fragomen
Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, … Continue reading
Knowledge Portals: A 2023 Trend
Join Enterprise Knowledge, Squirro, and Semantic Web Company on Mar 14th, 2023, at 11am ET / 16h CET for this 1-hour virtual event. Reserve your spot Register Here Organizations consistently strive to get the greatest use and reuse from their exponentially growing … Continue reading
Knowledge Management Trends in 2023
As CEO of the world’s largest Knowledge Management consulting company, I am fortunate to possess a unique view of KM trends. For each of the last several years, I’ve written an annual list of these KM trends, and looking back, … Continue reading
Taylor Paschal – Senior Knowledge Manager at Noom
Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has … Continue reading
Multi-Channel, Collaborative Authoring CMS for a Government Office
The Challenge The Operations Center of a federal agency is responsible for monitoring disasters, emergencies, and incidents and then publishing timely reports to key stakeholders, including senior leadership, faster than they would receive information from news outlets. This highly time-sensitive … Continue reading
Breaking it Down: What is Personalization?
I consistently hear “personalized” used to describe technical features, and it is not always clear what the term means. The term “personalized” often leads us to ask, How is the feature personalized, i.e. what factors lead to the outcome? At … Continue reading