Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading
Knowledge Capture and Transfer Series – Part 2: Capturing Tacit Knowledge
Organizations often lack a disciplined way to leverage the learnings and experience that their staff have acquired throughout their tenure and past experiences, and they only pay attention to this issue once it becomes too big to ignore. Examples of … Continue reading
Knowledge Capture and Transfer Series – Part 1: Getting Knowledge Capture and Transfer Right
Organizations are constantly generating new knowledge and enhancing existing knowledge in pursuit of their objectives. However, much critical knowledge is never captured. It remains inside people’s heads, isolated and undiscoverable. This leads organizations to suffer from a type of corporate … Continue reading
IT Support Implementation for a Large Federal Bank
The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading
Developing A Competency-Based Training Plan for an Employee Transformation Initiative
The Challenge A private learning organization that partners with the federal government to train their employees was undergoing a transformation from a brick-and-mortar learning institution to an all-digital learning platform. This transformation, further accelerated by the global impact of COVID-19, … Continue reading
Developing a Business Case for Knowledge Management
Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading
Enriching Knowledge Management Through Cultivating Communities of Practice
What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading
Webinar: Building a Connected Search Experience: Bringing KM and AI Together to Fuel Findability
Presented by Joe Hilger, COO, and Stephon Harris, Senior Developer, on Wednesday, May 13th. In this video, Hilger and Harris discuss how advanced search can leverage KM and AI in order to maximize an organization’s search capabilities and create user-centered, … Continue reading
Presentation: The Value of KM for Remote Work
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd. With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been … Continue reading
Webinar: The Value of KM for Remote Work
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd. With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been … Continue reading