Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Knowledge Cast – Mirna Lessinger of Atlassian
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led … Continue reading
KM Strategy for a Multinational Software Company
The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading
EK at the Rocky Mountain SLA Virtual Conference
Enterprise Knowledge’s Senior Consultant, Guillermo Galdamez, is participating as a panelist in the Rocky Mountain Special Libraries Association’s 8th Annual Mini-Conference, being held virtually on Thursday, September 30th. The panel will focus on Knowledge Management, current techniques and approaches, how … Continue reading
EK Included on Inc. 5000 for Fourth Consecutive Year
Inc. magazine today announced that Enterprise Knowledge, the world’s largest dedicated Knowledge and Information Management services firm, is ranked at number 2,343 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in the United … Continue reading
Integrated Change Management Plan for Top Telecommunications Company
The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading
Galdamez to Speak at SLA Annual Conference
Enterprise Knowledge’s Senior Consultant, Guillermo Galdamez, is presenting at this year’s Special Libraries Association (SLA) Annual Conference, to be held virtually from October 5th to 16th. The SLA Annual Conference brings together special librarians and information professionals who want to … Continue reading
Galdamez to Speak at SLA Kansas-Western Missouri Virtual Conference
Enterprise Knowledge’s Senior Consultant, Guillermo Galdamez, is presenting at ‘Stronger Communities’, a virtual conference organized by the Kansas-Western Missouri Chapter of Special Libraries Association (SLA)’s Virtual Conference on Friday, May 1st. His presentation is titled “Applying Agile Principles to Ensure … Continue reading
Content Silos: Causes, Problems, and Solutions
Organizations are producing exponentially more content than ever before. In most businesses today, every employee is a content creator which has led to multiple, uncoordinated content management systems (CMS). Siloed systems cause content management issues such as duplication of content, … Continue reading