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  • About
    • Mission
    • Knowledge Management Defined
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  • Services
    • KM Strategy & Design
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Blog Archives

How to Create a Content Type

Tatiana Baquero Cakici . August 28, 2018 . Blog

In earlier blogs from this series, we described in simple terms what a content type means through a sweet analogy with cakes (see “What is a Content Type?”) and talked about the benefits of creating a content type (see “Three … Continue reading

Posted in
Content Strategy and Operations
Tagged as
contentContent ManagementContent Strategycontent typeMetadata

Moving Your Knowledge Management Journey Forward with Design Thinking

Zach Wahl . August 17, 2018 . Blog

As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading

Posted in
Agile, Design Thinking, & Facilitation Knowledge Management Strategy & Design
Tagged as
design thinkingDTKMKMKM StrategyKnowledge Managementuser centered design

Beyond Findability

Zach Wahl . August 9, 2018 . Blog

For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Content ecosystemfindabilityInformation Management MaturityKMKM designKnowledge and Information ManagementKnowledge ecosystemSearchSearch Design

Personas to Products: Writing Persona-Driven Epics and User Stories

EK Team . August 6, 2018 . Blog

Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
AgileKMKM StrategyKnowledge Managementuser adoptionuser centered designUser ExperienceUser PersonasUser Storiesuser-centricUXUX design

Three Key Benefits of Using Content Types

Guillermo Galdamez . August 1, 2018 . Blog

Organizations often come to us saying “We’re constantly having to go back and fix deliverables based off of outdated reports,” or “Every page in our Intranet looks different, and we never know how to find what we’re looking for.” A … Continue reading

Posted in
Content Strategy and Operations
Tagged as
contentContent Managementcontent typeKMKnowledge ManagementMetadata

RACI+F: An Agile Tool for Taxonomy Maintenance

EK Team . July 5, 2018 . Blog

Keep It Simple for the Stakeholders, should be the guiding principle for taxonomy design and maintenance. Stakeholders know the business but don’t need to get bogged down with the intricacies of taxonomy design. A taxonomy governance plan, therefore, should be … Continue reading

Posted in
Agile, Design Thinking, & Facilitation Taxonomy & Ontology Design
Tagged as
RACI

What is a Content Type?

Tatiana Baquero Cakici . June 14, 2018 . Blog

More often than ever, our clients’ Intranet projects involve developing and implementing Content Types to improve the creation and management of content. This includes the creation of news articles, policies, guidelines, and other common Intranet content items. The overwhelming amount … Continue reading

Posted in
Content Strategy and Operations
Tagged as
contentContent ManagementContent Strategycontent typeMetadatapropertiestaxonomy values

Gaining Executive Buy-In for Knowledge Management Initiatives

EK Team . May 7, 2018 . Blog

Here are the top three ways to gain executive buy-in and foster a shared vision for your knowledge management initiatives. Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
executive buy-instakeholder buy-in

Improving Findability using Content Deconstruction

Chris Marino . April 10, 2018 . Blog

Lengthy documents spanning tens or hundreds of pages are commonplace in today’s enterprises. However, they provide a host of issues when trying to integrate into a company’s intranet. These issues can be solved by the use of content deconstruction – breaking large documents into more granular, manageable units of content – for improved tagging and findability. Continue reading

Posted in
Content Strategy and Operations

What is Knowledge Management and Why Is It Important

Zach Wahl . March 9, 2018 . Blog

As I’ve often asserted, Knowledge Management struggles with its own identity. There are any number of definitions of KM, many of which put too much stress on the tacit knowledge side of the knowledge and information management spectrum, are overly … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
findabilityKnowledge and Information Managementknowledge sharingtechnology
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