Building a Business Case for Knowledge Management
I am sure many of you have been following the the GM ignition switch recall. The Washington Post has an interesting article on what happened the other day. As I read the story, it painted a clear picture for me … Continue reading
The Keys to Governance
Having worked with content and information management systems for the better part of two decades, I’m often asked where an organization should dedicate their often limited resources in order to improve findability and overall user satisfaction. Though there are several … Continue reading