Content related to Transforming an Employee Portal to a Digital Workspace
Search UX Best Practices Part 2: Search Results
Search results pages are lists of content which are relevant to the keyword search entered by your users. The concept is deceptively simple, but the design of your search results page plays a vital role in the overall experience users … Continue reading
Knowledge Management of Structured and Unstructured Information
Our KM Consultants help organizations improve the way they capture, share, and reuse information. Many KM projects focus on managing unstructured information like documents, emails, and web pages. While this type of unstructured information is critical, it is not the … Continue reading
Search UX Best Practices Part 1: User Input
Search impacts everything from the way we find a website (Google), to how we find content on a site. But search also puts a heavier burden on the user than most website interactions. Users must locate your search form, enter … Continue reading
Are Internal Social Networks Ungovernable?
I recently ran a workshop for one of EK’s clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if … Continue reading
Common Issues In Auto-Tagging Thesauri
Thesauri are powerful knowledge organization systems that allow knowledge engineers to describe the world by expanding hierarchical taxonomies to create rich relationships between concepts. Thesauri offer many benefits for both indexers and information seekers who wish to find and discover … Continue reading
3 Steps to Developing a Practical Knowledge Management Strategy: Step 2 Define the Target State
There are three key questions to ask when developing a Knowledge Management (KM) strategy: where are you, where do you want to be, and how do you ensure you get there successfully? These are the three pillars crucial for the … Continue reading
What is an Ontology and Why Do I Want One?
Ontologies and semantic technologies are becoming popular again. They were a hot topic in the early 2000s, but the tools needed to implement these concepts were not yet sufficiently mature. Ontology and semantic technologies have now matured to the point … Continue reading
Knowledge Management and Making Connections
Zach Wahl explains the importance of knowledge management and making connections.
Ontology Design Best Practices – Part II
This is the second in a two part blog series, sharing our best practices collected through our efforts in ontology consulting. The first part of the series described 5 key recommendations for any new ontology project. These recommendations need to … Continue reading
Knowledge Management in 2017
After nearly twenty years of Knowledge Management Consulting, I’ve developed core themes to what I believe comprises good KM. EK’s definition of KM embodies many of these themes: “Knowledge Management involves the people, culture, content, processes, and enabling technologies necessary … Continue reading