Content related to Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
How Knowledge Management Can Improve Your Business Process
In today’s rapidly advancing global market, effective Business Process Management (BPM) is essential for organizations as they navigate constant change and work to preserve their competitive advantages and evolve as an organization to meet new internal requirements and constraints. At … Continue reading
Top 10 EK Blogs of the Decade
In the past decade, EK employees have published over 230 pieces of thought leadership, addressing everything from best practices and success stories, to key insights and lessons learned. Sharing our knowledge and expertise is one of our guiding principles at … Continue reading
Top 5 EK Blogs of 2019
In the past year, EK employees have published over 60 pieces of thought leadership, covering a variety of topics, including Knowledge Graphs and AI, Knowledge Transfer, and Integrated Change Management. Below are the top 5 most viewed blogs and white … Continue reading
EK’s Year in Review – 2019
As 2019 comes to an end, I’d like to summarize our year and take a brief look forward to 2020. In 2019, we once again continued our growth, exceeding our performance expectations, adding new capabilities in Advanced Search and Enterprise … Continue reading
5 Ways a Quality KM Strategy Leads to Effective Project Management
Knowledge Management (KM) for projects is vital for organizations to compete and survive in a dynamic environment. In this vein, a great Knowledge Management strategy powers more effective project management. Project managers need reliable and appropriate information to perform their … Continue reading
Building and Sustaining Corporate Culture
As EK has grown over the last several years, I’ve found that more and more of my time, energy, and late night ponderings have been dedicated to sustaining our incredibly special corporate culture. Like a parent who always sees their … Continue reading
Top Five Tips for A Successful Knowledge Transfer in Times of Chaos, Crisis, or Rapid Change
All too often, organizations do not recognize the need and value of knowledge management efforts until a knowledge-related crisis occurs. Perhaps a top-level executive has chosen to leave the organization and has not documented the knowledge and experiences that they … Continue reading
Leveraging KM as the Foundation for Artificial Intelligence
This presentation by EK’s Zach Wahl, originally presented at the annual Federal/DoD KM Symposium on May 15, 2019, discusses how knowledge management serves as a key foundation for Knowledge AI.
Developing Good KM Habits to Make KM Stick
Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading
The Cost of Doing Nothing with Knowledge Management
Presented at KM Showcase 2019 by EK’s Lulit Tesfaye, this presentation covers the business case for knowledge and information management. Further, it offers business cases and discussions of hard Return on Investment (ROI) for KM efforts.