Content related to Design Thinking for Organization Design
How to Make SharePoint Not Look Like SharePoint, Part Two: Designing Your Master Page
In part one of our “How to Make SharePoint Not Look Like SharePoint” series, we discussed the KM value of custom-designed SharePoint sites, and guided readers through the activation of Publishing Infrastructure at the site collection level, and Server Publishing … Continue reading
How to Make SharePoint Not Look Like SharePoint, Part One: Enabling Publishing Features
At EK, many of our clients have either chosen, or been forced to leverage SharePoint. While SharePoint is recognized for its document management capabilities, users of the software often ask, “How can I make SharePoint not look like SharePoint?” In … Continue reading
KM Leadership and the KM Champion Role
Presented at KMWorld 2018 by Mary Little (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), this presentation offers a case study from FHLBC on how they have communicated the value of KM to senior leadership and gained … Continue reading
Fueling Learning and Development with Knowledge Management
Projects at the intersection of knowledge management and learning and development are increasing. As the workforce diversifies to include five generations, and technology has matured to enable learning at the point of need, organizations have the opportunity to progress from … Continue reading
Applied Design Thinking
Regardless of whether you’re building an organization-wide intranet or designing a strategy to mature knowledge management within your organization, these efforts will succeed or fail based on how you engage your end users. Too often, KM efforts suffer from not … Continue reading
KM Leadership Team Design: Building Your Tribes
What’s the likelihood that KM solutions “stick” without a KM leadership team? Pretty slim. When you take the time to develop leaders who understand the value of knowledge management and are empowered to be creative and try new ways to … Continue reading
Achieving Real AI Through KM
At EK, we’ve consistently talked about the foundational value of Knowledge Management to achieve some of the more advanced information management, findability, and semantic web capabilities organizations have been seeking. At the same time, we’ve increasingly been coming across organizations … Continue reading
Moving Your Knowledge Management Journey Forward with Design Thinking
As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading
Beyond Findability
For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading
Personas to Products: Writing Persona-Driven Epics and User Stories
Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading