Content related to Leveraging KM as the Foundation for Artificial Intelligence
Knowledge Cast – Lynda King of ServiceNow
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow. Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading
Measuring the Success of KM Digital Transformation
Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading
3 Steps to Developing a Practical Knowledge Management Strategy: Step 3 Develop a Practical KM Roadmap
There are three key questions to ask when developing a Knowledge Management (KM) strategy: where are you, where do you want to be, and how do you ensure you get there successfully? These are the three pillars crucial for the … Continue reading
5 Reasons Why Mergers and Acquisitions Need KM
Many factors can impact the success of a merger and acquisition (M&A) transaction including economic uncertainty, proper target identification, accurately valuating a target, a stable regulatory and legislative environment, and a sound due diligence process. Due to the COVID-19 pandemic, … Continue reading
A Knowledge and Information Management Strategy that Optimizes Cloud Migration for a Legal Institute
The Challenge A general counsel’s office within the federal government was migrating their internal information system to the Amazon Web Services (AWS) cloud. As part of this initiative, the organization sought to enhance its Knowledge Management capabilities in order to … Continue reading
A Global Knowledge and Information Management Solution
The EK Difference Because this large, global organization was seeking to successfully complete an initiative that traversed multiple departments, the effort required alignment and support from department leads, staff, and executives. EK leveraged our proven facilitation and prioritization approaches tailored … Continue reading
Enterprise AI Readiness Assessment
Understand your organization’s priority areas before committing resources to mature your information and data management solutions. Enterprise Knowledge’s AI Readiness Assessment considers your organization’s business and technical ecosystem, and identifies specific priority and gap areas to help you make
targeted investments and gain tangible value from your data and information. Continue reading
Give the People What They Want – An Approach to Thoughtful KM Technology
Presented by Todd Fahlberg, Knowledge Management Consultant, on May 19, 2020. Implementing a meaningful Knowledge Management technology brings many levels of challenges, even in the most innovative, user-centric organizations. In this session, Todd Fahlberg shares proven practices on how to … Continue reading
Enterprise AI Trends in 2020
Enterprise Artificial Intelligence (AI) entails leveraging machine capabilities to discover and deliver organizational knowledge and information in a way that closely aligns with how users look for and process information. The number of Enterprise AI applications is rapidly growing. Previously, … Continue reading
Project Cortex: At the Intersection of Microsoft 365 and Artificial Intelligence (AI)
Almost every major technology company around the globe is dedicating resources to develop some form of Artificial Intelligence (AI) capabilities to help organizations accelerate access to critical information, support faster decision making, optimize customer support processes, recommend content, and help … Continue reading