Content related to Optimizing Your Search Experience: A Human-Centered Approach to Search Design
Knowledge Cast – Dave Simmons of General Services Administration
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA, he has worked with GSA staff to completely update the … Continue reading
Enriching Knowledge Management Through Cultivating Communities of Practice
What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading
Knowledge Management Trends in 2021
The last year has been a big one for Knowledge Management. Technology is advancing rapidly, introducing capabilities around knowledge graphs, ontologies, and enterprise artificial intelligence that seemed like distant possibilities just a few years ago. The pandemic, meanwhile, forced every … Continue reading
Knowledge Cast – Erica Butler of Mountain America Credit Union
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered … Continue reading
Knowledge Cast – Lauren Reinhalter of Council on Foreign Relations
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lauren Reinhalter, Deputy Director of Research and Knowledge Management at The Council on Foreign Relations (CFR). Lauren Reinhalter has worked at CFR since 2016, where she oversees … Continue reading
What is Information Scent, and How do I Design for It?
Information Foraging When developing search for a website or intranet, getting to know your end-users and their behavioral tendencies is critical in order to improve the relevancy of search results. Being able to predict how users interact with the site … Continue reading
Evaluating Knowledge Graphs for Search
The Challenge A national research organization wanted to determine the feasibility of building an organization-wide knowledge graph by building a knowledge graph proof of concept (POC), and evaluate the organization’s readiness to adopt knowledge graphs. The organization is one of … Continue reading
Designing Search on a Knowledge Graph
The Challenge A national research organization identified a high priority need to make research results easier to find. The organization manages multiple research domains that each produce hundreds of research projects, publications, and webinars annually on current, emerging, and critical … Continue reading
Enterprise KM Strategy for a Central Bank
The Challenge A central banking organization was seeking to more effectively fulfill its mission of administering monetary policy through the implementation of an enterprise approach to Knowledge Management (KM). Specifically, the Bank was seeking an understanding of their current KM … Continue reading
Knowledge Cast – Dr. Paulette Hasier of Library of Congress
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Paulette Hasier, Geography and Map Division Chief at the Library of Congress. Dr. Hasier has served as Chief of the Geography and Map Division at the … Continue reading