Content related to Optimizing Your Search Experience: A Human-Centered Approach to Search Design
Top Five Tips for A Successful Knowledge Transfer in Times of Chaos, Crisis, or Rapid Change
All too often, organizations do not recognize the need and value of knowledge management efforts until a knowledge-related crisis occurs. Perhaps a top-level executive has chosen to leave the organization and has not documented the knowledge and experiences that they … Continue reading
Fixing Enterprise Search Without Changing Code
Too many of the business clients I work with feel that they are powerless when it comes to fixing their enterprise search problems. While these individuals are able to say what content is relevant, they feel dependent on IT to … Continue reading
Creating a Connected Search Experience
This presentation, by Joe Hilger of Enterprise Knowledge, was originally presented at the annual Federal/DoD KM Symposium on May 14, 2019. In it, Joe offers enterprise search best practices and discusses enterprise knowledge graphs and ontologies.
Leveraging KM as the Foundation for Artificial Intelligence
This presentation by EK’s Zach Wahl, originally presented at the annual Federal/DoD KM Symposium on May 15, 2019, discusses how knowledge management serves as a key foundation for Knowledge AI.
Developing Good KM Habits to Make KM Stick
Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading
Enterprise Search: The Key to Findability
Presented at KM Showcase 2019 by Todd Fahlberg (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), the presentation offers a case study from FHLBC on how Syed led his organization in the design and implementation of an … Continue reading
The Cost of Doing Nothing with Knowledge Management
Presented at KM Showcase 2019 by EK’s Lulit Tesfaye, this presentation covers the business case for knowledge and information management. Further, it offers business cases and discussions of hard Return on Investment (ROI) for KM efforts.
Knowledge Management Trends in 2019
As part of my keynote address at the KM Showcase last week, I wanted to kick off the conference with a view of what I see as the top KM trends today. These are based on the discussions I’m seeing … Continue reading
The Cost of Doing Nothing: The Business Case for Knowledge and Information Management
For many organizations, investment decisions on Knowledge, Data, and Information Management initiatives are driven by high-level business objectives such as increased efficiency, productivity, competitive advantage, and enhanced employee or customer engagement. While aligning Knowledge and Information Management initiatives with business … Continue reading
Knowledge Graphs for Search and Discovery
For many projects at Enterprise Knowledge, making information more findable and discoverable is a common ask. Clients often ask questions like: Does my organization have any documents that detail the role of product owners on search projects? Have we previously … Continue reading