Content related to What is a CCMS and Why Do I Need One?
Personas to Products: Writing Persona-Driven Epics and User Stories
Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading
Three Key Benefits of Using Content Types
Organizations often come to us saying “We’re constantly having to go back and fix deliverables based off of outdated reports,” or “Every page in our Intranet looks different, and we never know how to find what we’re looking for.” A … Continue reading
Why KM Efforts Fail
In my career as a KM Consultant, I’ve often worked with organizations who have previously experienced failed KM initiatives and want to avoid repeating past mistakes. I’ve worked with an array of organizations spanning industries, size, and geography, yet the … Continue reading
Meetup: Knowledge Management Community of DC (June 2018)
On Thursday, June 28, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. This 90-minute presentation (30-minutes longer than usual), conducted by Dr. Johel Brown-Grant, examines how the application of storytelling strategies can … Continue reading
The Business Analyst Role: Agile v. Waterfall
In this presentation, Yanko Ivanov and Tatiana Baquero Cakici share their experience regarding how the role of a Business Analyst (BA) changes in an agile environment when a software development team is trying to move from a traditional software development … Continue reading
What is a Content Type?
More often than ever, our clients’ Intranet projects involve developing and implementing Content Types to improve the creation and management of content. This includes the creation of news articles, policies, guidelines, and other common Intranet content items. The overwhelming amount … Continue reading
Meetup: Knowledge Management Community of DC
On Friday, May 25, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. The session will discuss action learning, “a process that involves a small group working on real problems, taking action, and learning as … Continue reading
Gaining Executive Buy-In for Knowledge Management Initiatives
Here are the top three ways to gain executive buy-in and foster a shared vision for your knowledge management initiatives. Continue reading
Improving Findability using Content Deconstruction
Lengthy documents spanning tens or hundreds of pages are commonplace in today’s enterprises. However, they provide a host of issues when trying to integrate into a company’s intranet. These issues can be solved by the use of content deconstruction – breaking large documents into more granular, manageable units of content – for improved tagging and findability. Continue reading
What is Knowledge Management and Why Is It Important
As I’ve often asserted, Knowledge Management struggles with its own identity. There are any number of definitions of KM, many of which put too much stress on the tacit knowledge side of the knowledge and information management spectrum, are overly … Continue reading