Content related to IT Support Implementation for a Large Federal Bank
Achieving Real AI Through KM
At EK, we’ve consistently talked about the foundational value of Knowledge Management to achieve some of the more advanced information management, findability, and semantic web capabilities organizations have been seeking. At the same time, we’ve increasingly been coming across organizations … Continue reading
How to Create a Content Type
In earlier blogs from this series, we described in simple terms what a content type means through a sweet analogy with cakes (see “What is a Content Type?”) and talked about the benefits of creating a content type (see “Three … Continue reading
Moving Your Knowledge Management Journey Forward with Design Thinking
As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading
Beyond Findability
For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading
Personas to Products: Writing Persona-Driven Epics and User Stories
Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading
Three Key Benefits of Using Content Types
Organizations often come to us saying “We’re constantly having to go back and fix deliverables based off of outdated reports,” or “Every page in our Intranet looks different, and we never know how to find what we’re looking for.” A … Continue reading
Why KM Efforts Fail
In my career as a KM Consultant, I’ve often worked with organizations who have previously experienced failed KM initiatives and want to avoid repeating past mistakes. I’ve worked with an array of organizations spanning industries, size, and geography, yet the … Continue reading
Meetup: Knowledge Management Community of DC (June 2018)
On Thursday, June 28, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. This 90-minute presentation (30-minutes longer than usual), conducted by Dr. Johel Brown-Grant, examines how the application of storytelling strategies can … Continue reading
The Business Analyst Role: Agile v. Waterfall
In this presentation, Yanko Ivanov and Tatiana Baquero Cakici share their experience regarding how the role of a Business Analyst (BA) changes in an agile environment when a software development team is trying to move from a traditional software development … Continue reading
What is a Content Type?
More often than ever, our clients’ Intranet projects involve developing and implementing Content Types to improve the creation and management of content. This includes the creation of news articles, policies, guidelines, and other common Intranet content items. The overwhelming amount … Continue reading