Content related to Optimizing Your Search Experience: A Human-Centered Approach to Search Design
Bringing KM, Search, and AI Together
Clients come to EK looking to empower their people, make operations more efficient, and create a competitive advantage against their peers through improved Knowledge Management (KM). They want to take advantage of cutting-edge technologies like knowledge graphs, artificial intelligence (AI), … Continue reading
The Intersection of User Experience and Accessibility
Because EK strives to develop the best web products for our clients, we have a lot of conversations about how to create the best experience for the users of those products and systems. Again and again we come back to … Continue reading
The Role of Search Product Owners
Successful enterprise search projects begin when the new search tool is launched. Search cannot remain static because an organization’s needs, as well as its content, change over time. Without a business leader, search initiatives are unable to adapt to these … Continue reading
Making KM Clickable with Search
I’ve been in the business of Knowledge Management Consulting for the vast majority of my career and, in my experience, one of the most challenging aspects to KM is its intangibility. I’ve helped an array of organizations to define their … Continue reading
How to Make SharePoint Not Look Like SharePoint, Part Two: Designing Your Master Page
In part one of our “How to Make SharePoint Not Look Like SharePoint” series, we discussed the KM value of custom-designed SharePoint sites, and guided readers through the activation of Publishing Infrastructure at the site collection level, and Server Publishing … Continue reading
How to Make SharePoint Not Look Like SharePoint, Part One: Enabling Publishing Features
At EK, many of our clients have either chosen, or been forced to leverage SharePoint. While SharePoint is recognized for its document management capabilities, users of the software often ask, “How can I make SharePoint not look like SharePoint?” In … Continue reading
KM Leadership and the KM Champion Role
Presented at KMWorld 2018 by Mary Little (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), this presentation offers a case study from FHLBC on how they have communicated the value of KM to senior leadership and gained … Continue reading
Fueling Learning and Development with Knowledge Management
Projects at the intersection of knowledge management and learning and development are increasing. As the workforce diversifies to include five generations, and technology has matured to enable learning at the point of need, organizations have the opportunity to progress from … Continue reading
Design Thinking for Organization Design
At EK, we are mindful that for any Knowledge and Information Management initiative to be effectively adopted within an organization we have to ask ourselves two questions: “who will have to do their jobs differently?” and “what new processes and … Continue reading
Applied Design Thinking
Regardless of whether you’re building an organization-wide intranet or designing a strategy to mature knowledge management within your organization, these efforts will succeed or fail based on how you engage your end users. Too often, KM efforts suffer from not … Continue reading