4 Reasons Why Knowledge Transfer Should Always Be A Priority
Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies necessary to capture, manage, share, and find information. Knowledge transfer is one of many methods within the KM domain that aims to increase the quality of information flow … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading
Better Practices for Collaborative Knowledge Graph Modeling
As the scale and scope of the modern data ecosystem grows, we at EK see an increasing number of enterprises recognizing the potential for ontologies to make their data findable and usable throughout the organization. An ontology can provide robust … Continue reading
Onboarding During a Pandemic: How Knowledge Management Can Help
The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. … Continue reading
EK’s Andrew Politi to Present at GovTech
Enterprise Knowledge Senior Consultant Andrew Politi will be presenting during this summer’s Govtech lineup webinar series focused on strengthening relationships between industry and state & local government leadership. Politi will present a webinar entitled “How Remote Teams Are Transforming the … Continue reading
Presentation: The Value of KM for Remote Work
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd. With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been … Continue reading
Webinar: The Value of KM for Remote Work
Presented by Zach Wahl, CEO, and Mary Little, Knowledge Management Practice Lead, on Thursday, April 2nd. With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been … Continue reading
The Value of Knowledge Management for Remote Work
With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been forced into remote work situations. We, at EK, are amongst them. Though we always offered a … Continue reading
The Importance of Content Governance, An Introduction
A great content strategy will deliver great content, or as our Principal, Zach Wahl, would call it, “NERDy content.” However, even the best content requires the proper level of care and attention in order to remain great. Governance provides support … Continue reading
Brawdy Speaks at Public Good App House Festival
On November 15, 2017, EK consultant Claire Brawdy helped facilitate a workshop as part of the inaugural Public Good App House Festival in downtown Washington, D.C. The workshop was titled “Tackle Challenging Collaborations with Design Thinking,” and focused on providing participants … Continue reading