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Tag: Knowledge Management

Knowledge Cast – Laurie Gray of RGP

Zach Wahl . May 5, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Knowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadataTaxonomy

Headless CMS in Action: Understanding What it is, and How it can be Used in Your Organization

Rebecca Wyatt . May 3, 2021 . News

EK’s Technology Solutions Practice Lead, Rebecca Wyatt, will facilitate a discussion between a panel of global experts with a wide variety of experiences implementing headless content management systems. The panel will focus on defining headless CMS, discussing its various uses, … Continue reading

Posted in
Content Strategy and Operations Technology Solutions
Tagged as
headless CMSKnowledge Managementlearning and developmentmarketingproduct documentationWebinar

6 Questions to Help Determine Where to Start Your KM Transformation

Kristin Levitas . April 21, 2021 . Blog

“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Business Valuedemonstrate valueEnterpriseenterprise kmImplementationInformation ManagementKMKM PilotKM StrategyKM TransformationKnowledge ManagementKnowledge Management Strategyorganizational changePilotPilots

Knowledge Cast – Niall Thomas of Zendesk

Zach Wahl . April 16, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Knowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadataTaxonomy

Developing a Business Case for Knowledge Management

EK Team . April 12, 2021 . Blog

Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Best PracticesBusiness Casebusiness developmentBusiness ObjectivesBusiness Valuedesign thinkingKMKM ConsultingKM ObjectivesKM SolutionKM SolutionsKM StrategyKnowledgeKnowledge and Information ManagementKnowledge Managementmeasuring KMReturn on InvestmentROI

Three Important Factors to Consider for Implementing Effective Content Management

EK Team . April 7, 2021 . Blog

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
CMScontent analysiscontent assessmentContent Governancecontent inventoryContent Managementcontent management systemcontent siloContent Strategyinconsistent contentKMKnowledge ManagementTaxonomy

Knowledge Cast – Nicki Usiondek of Fragomen

Zach Wahl . April 6, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Knowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadataTaxonomy

Knowledge Cast – Dave Simmons of General Services Administration

Zach Wahl . April 2, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA, he has worked with GSA staff to completely update the … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
digitizationfederal governmentKnowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadataTaxonomy

Enriching Knowledge Management Through Cultivating Communities of Practice

EK Team . March 23, 2021 . Blog

What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Best Practicescommunicationcommunication technologiescommunities of practiceCommunityCoPCoPsemployee engagementemployee retentionemployee successinformationinformation gatheringinnovationKnowledgeknowledge gatheringKnowledge Management

Knowledge Management Trends in 2021

Zach Wahl . March 17, 2021 . Blog

The last year has been a big one for Knowledge Management. Technology is advancing rapidly, introducing capabilities around knowledge graphs, ontologies, and enterprise artificial intelligence that seemed like distant possibilities just a few years ago. The pandemic, meanwhile, forced every … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
artificial intelligenceenterprise aienterprise knowledge graphEnterprise Searchheadless CMSKM Consultingknowledge graphKnowledge ManagementKnowledge Management ConsultingRemote WorkReturn on InvestmentROI
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