What is a CCMS and Why Do I Need One?

If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading

Leveraging Headless CMS for Technical Cross-Functionality

Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading

Enterprise Knowledge Launches Personalization Proof of Concept with Heretto

Enterprise Knowledge (EK) today announced a new partnership with Heretto. This partnership launches a new Personalization Proof of Concept (POC) program for organizations seeking to implement advanced content personalization.  “Knowledge Management practices are evolving from enabling user-driven search to curating … Continue reading

Enterprise Knowledge to speak at International Web Conference OmnichannelX

Enterprise Knowledge (EK) is presenting three sessions at the upcoming OmnichannelX conference to be held virtually from June 13th to June 16th. OmnichannelX brings together the best and the brightest in the field so they can share their success stories, … Continue reading

Transforming Tabular Data into Personalized, Componentized Content using Knowledge Graphs in Python

My colleagues Joe Hilger and Neil Quinn recently wrote blogs highlighting the benefits of leveraging a knowledge graph in tandem with a componentized content management system (CCMS) to curate personalized content for users. Hilger set the stage explaining the business value of a personalized digital experience and the logistics of these two technologies supporting one … Continue reading

Content Personalization with Knowledge Graphs in Python

In a recent blog post, my colleague Joe Hilger described how a knowledge graph can be used in conjunction with a componentized content management system (CCMS) to provide personalized content to customers. This post will show the example data from Hilger’s post being loaded into a knowledge graph and queried to find the content appropriate … Continue reading

Improving Product Documentation With a CCMS and a Knowledge Graph

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading

Taking Content Personalization to the Next Level: Graphs and Componentized Content Management

Content personalization is no longer optional for companies. A personalized digital experience is essential to creating loyal customers, partners, and employees. The leading technology companies have created an expectation of highly contextualized information that answers customer questions and anticipates future … Continue reading