Blog Archives

KM Strategy for Top Telecommunications Company

The Challenge One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a global reference … Continue reading

Five Steps to Implement Search with a Knowledge Graph

Knowledge Graphs and Search are commonly linked together to support search use cases such as: Returning contextual relationships with search results; Displaying relevant topics in a knowledge panel; or Powering an expert finder. These advanced use cases enable an organization … Continue reading

If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience

We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading

Measuring the Success of KM Digital Transformation

Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading

A Knowledge and Information Management Strategy that Optimizes Cloud Migration for a Legal Institute

The Challenge A general counsel’s office within the federal government was migrating their internal information system to the Amazon Web Services (AWS) cloud. As part of this initiative, the organization sought to enhance its Knowledge Management capabilities in order to … Continue reading

Project and Expert Finder

The Challenge A federally funded engineering research center has an extensive “project library” where technical documents, certifications, and reports related to various engineering projects are stored. Many of these documents are often scanned versions of handwritten notes or files and, … Continue reading