Blog Archives
Onboarding During a Pandemic: How Knowledge Management Can Help
The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. … Continue reading
The UX Guide to Chatbots
Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading
A Case for Chatbots
“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading
If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience
We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading
Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users
The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading
Measuring the Success of KM Digital Transformation
Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading
Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex
Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading
RDF*: What is it and Why do I Need it?
RDF* (pronounced RDF star) is an extension to the Resource Description Framework (RDF) that enables RDF graphs to more intuitively represent complex interactions and attributes through the implementation of embedded triples. This allows graphs to capture relationships between more than … Continue reading
Natural Language Processing and Taxonomy Design
Natural Language Processing (NLP) is a branch of artificial intelligence (AI) that processes and analyzes human language found in text. Some of the exciting capabilities that NLP offers includes parsing out the significant entities in content through a statistical analysis … Continue reading
Best Practices for Successful Metadata Governance
Metadata governance is often seen as burdensome, tough to implement, and even harder to prioritize. When organizations embark on a metadata initiative, they tend to focus on design and development rather than governance. Metadata and taxonomies are living tools that … Continue reading