Blog Archives
Enriching Knowledge Management Through Cultivating Communities of Practice
What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading
Knowledge Management Trends in 2021
The last year has been a big one for Knowledge Management. Technology is advancing rapidly, introducing capabilities around knowledge graphs, ontologies, and enterprise artificial intelligence that seemed like distant possibilities just a few years ago. The pandemic, meanwhile, forced every … Continue reading
High Value Moments of Content Capture
At EK, we often hear varying versions of a similar business challenge from our clients. Consider the following situation. Let’s say I’m a proposal writer for my company, and due to the fast paced nature of my industry, I typically … Continue reading
Taxonomy Implementation Best Practices
Have you ever found yourself wondering how to implement a taxonomy you’ve just designed or updated? You might have asked yourself, “How do I make this taxonomy work in SharePoint? In Salesforce? Oracle Knowledge Advanced?” You are not alone. Many … Continue reading
What is Information Scent, and How do I Design for It?
Information Foraging When developing search for a website or intranet, getting to know your end-users and their behavioral tendencies is critical in order to improve the relevancy of search results. Being able to predict how users interact with the site … Continue reading
Common Mistakes Made When Selecting Knowledge Management Technology
Technology is fundamental for any organization seeking to increase its Knowledge Management (KM) maturity or ensure the success of its KM program. When technology is mindfully selected and implemented, it can provide exceptional KM benefits: technology can capture knowledge, store … Continue reading
How Do I Update and Scale My Knowledge Graph?
Enterprise Knowledge Graph Governance Best Practices Successfully building, implementing, and scaling an enterprise knowledge graph is a serious undertaking. Those who have been successful at it would emphasize that it takes a clear definition of need (use cases), an appetite … Continue reading
EK’s Year in Review – 2020
For the last five years, I’ve written a summary of EK’s milestones, achievements, and overall performance. Each year, I’ve reported on EK’s growth, thought leadership, and strategic initiatives as part of our commitment to transparency in our field. In past … Continue reading
Top 5 EK Blogs of 2020
As we enter the holiday season, EK reflects on all that we have to be thankful for. Amid this global pandemic, many companies were forced to close their doors. Conversely, EK has been fortunate enough to see continued growth over … Continue reading
Five things that Content Management and an Orchestra Performance Have in Common
Imagine that you are in a theater listening to an orchestra. Do you notice that all the musicians refer to the same set of music sheets to ensure that they play their instruments in sync? Just like an orchestra performance, … Continue reading