Content related to Knowledge Capture & Knowledge Transfer
The Two Second Page Load
When managing websites or performing an analysis on a website, as important as it is to know where your visitors are coming from, what pages they are viewing, and other aspects of interaction; it is equally important to know how … Continue reading
Moving Your Knowledge Management Journey Forward with Design Thinking
As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading
MeetUp: Black Code Collective (August 2018) – World of Open Source
On Wednesday, August 22, 2018, the Black Code Collective Meetup will host its monthly event at Enterprise Knowledge. In this session, Vince Sam shares his journey on how he landed a prestigious position at Mapbox and the ways open source has helped him develop, improve, and grow over his 12 years in the world of computer programming Continue reading
Beyond Findability
For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading
Personas to Products: Writing Persona-Driven Epics and User Stories
Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading
Three Key Benefits of Using Content Types
Organizations often come to us saying “We’re constantly having to go back and fix deliverables based off of outdated reports,” or “Every page in our Intranet looks different, and we never know how to find what we’re looking for.” A … Continue reading
Meetup: Knowledge Management Community of DC (July 2018)
On Thursday, July 26, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. In this session, presenter David Lambert will share a proven planning template to bring people together to start a conversation, … Continue reading
Why KM Efforts Fail
In my career as a KM Consultant, I’ve often worked with organizations who have previously experienced failed KM initiatives and want to avoid repeating past mistakes. I’ve worked with an array of organizations spanning industries, size, and geography, yet the … Continue reading
RACI+F: An Agile Tool for Taxonomy Maintenance
Keep It Simple for the Stakeholders, should be the guiding principle for taxonomy design and maintenance. Stakeholders know the business but don’t need to get bogged down with the intricacies of taxonomy design. A taxonomy governance plan, therefore, should be … Continue reading
Meetup: Knowledge Management Community of DC (June 2018)
On Thursday, June 28, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. This 90-minute presentation (30-minutes longer than usual), conducted by Dr. Johel Brown-Grant, examines how the application of storytelling strategies can … Continue reading