Moving Your Knowledge Management Journey Forward with Design Thinking
As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading
Beyond Findability
For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading
Personas to Products: Writing Persona-Driven Epics and User Stories
Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading
Three Key Benefits of Using Content Types
Organizations often come to us saying “We’re constantly having to go back and fix deliverables based off of outdated reports,” or “Every page in our Intranet looks different, and we never know how to find what we’re looking for.” A … Continue reading
Meetup: Knowledge Management Community of DC (July 2018)
On Thursday, July 26, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. In this session, presenter David Lambert will share a proven planning template to bring people together to start a conversation, … Continue reading
Galdamez to Speak at the Midwest KM Symposium in Cleveland, OH
EK consultant Guillermo Galdamez will be speaking at the upcoming Midwest KM Symposium “Pollinating KM Ideas,” being held on August 10th in Cleveland, OH. The topic of his talk is “Ensuring KM Success Through Governance.” The presentation will highlight the … Continue reading
Upcoming Agile & Design Thinking Course Details Announced
Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading
Knowledge Management Benchmarking: Part 2
In the final part of this two-part series, EK’s Zach Wahl continues his discussion of the proprietary Knowledge Management Maturity Benchmark, used as part of EK’s Strategy and Design Services. Zach describes the five workstreams which make up the benchmark, and … Continue reading
Agile Knowledge Management
EK uses an agile approach in everything we do. In this presentation from the 2018 KMI Showcase, Joe Hilger shares how we apply agile across all of our KM projects. Learn how EK uses agile to develop a KM Strategy. Once … Continue reading
Why Practical Knowledge Management Matters More Than Ever
EK’s Zach Wahl recently presented at the annual KMI Showcase in Tysons Corner, VA. Wahl’s presentation, titled “Why Practical KM Matters More than Ever,” covered EK’s definitions of Knowledge and Information Management and discussed core business challenges and how KM can help … Continue reading