Content related to Expert Analysis: How Do I Build an Expert Finder?
Knowledge Cast Product Spotlight – Joe Pairman of RWS Group
In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading
Dashboards – The Changing Face of Search
In my twenty-plus years of search consulting, I’ve seen the technology move from something that hopefully worked on a good day, to a generally acceptable experience that was common, but typical. For a long time, search was all about words; … Continue reading
Advanced Learning for the Enterprise
I’ve recently been expressing how pleased I am with the trend of Knowledge Management and Learning functions coming together. There’s a lot to like about this merger of two disciplines. At its core, KM should always serve as an enabling … Continue reading
Knowledge Cast Product Spotlight – Michael Andrews of Kentico
In this episode of the Knowledge Cast, Joe Hilger speaks with Michael Andrews, Content Strategy Evangelist at Kentico. Kentico is a global software vendor with two award-winning products, Kontent and Xperience. Michael has been at Kentico since 2019 and focuses … Continue reading
Knowledge Management Technology to Improve Learning Outcomes
Learning Ecosystems should be designed to not only present educational information, but to truly promote learning. There are many factors that improve learning outcomes within learning ecosystems, but two of those factors most strongly impacted by knowledge management technology are … Continue reading
Knowledge Cast Product Spotlight – Dorian Selz of Squirro
In this episode of the Knowledge Cast, EK COO Joe Hilger speaks with Dorian Selz, Co-Founder & CEO at Squirro. Dorian founded Squirro, the leading Augmented Intelligence platform, just over 10 years ago, and has been keeping business users in … Continue reading
Transforming Instructional Programs from Classroom To Blended Learning
The Challenge Enterprise Knowledge (EK) worked with a federal agency tasked with preserving our nation’s natural and cultural resources to transform instructional programs and maximize their accessibility and effectiveness. Traditionally, training at this agency is held in-person in a classroom. … Continue reading
IT Support Implementation for a Large Federal Bank
The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading
Developing A Competency-Based Training Plan for an Employee Transformation Initiative
The Challenge A private learning organization that partners with the federal government to train their employees was undergoing a transformation from a brick-and-mortar learning institution to an all-digital learning platform. This transformation, further accelerated by the global impact of COVID-19, … Continue reading
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading