Content related to Knowledge Capture & Knowledge Transfer

Integrating Search and Knowledge Graphs Series Part 1: Displaying Relationships

I’ve spent many years helping clients implement enterprise search solutions and am constantly looking for new ways to improve a user’s search experience so that they can find relevant content as well as discover new content they may not have … Continue reading

Enterprise Level vs. Team Level Taxonomies

Many of our clients ask us how to maintain taxonomies at both the enterprise and the team level without duplicating effort, overcomplicating systems, or burdening end users with multiple metadata fields. Depending on the size of your organization, the size … Continue reading

Read My Mind – Fostering Effective Communication

I was recently reading an article from Psychology Today entitled, “Why Didn’t You Hear What I Meant to Say?” by Leon F Seltzer, Ph.D., where the author illustrates how people trick themselves into thinking that they’ve adequately communicated with others. … Continue reading

Knowledge Cast – Patrick Cleary of DraftKings

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Patrick Cleary, Knowledge Management Manager at DraftKings. Patrick is an accomplished, self-motivated, and adaptable director of knowledge management with 15+ years of experience helping companies to achieve … Continue reading

How to Optimize Search Relevance: Boosting and Filtering

What if when searching your company’s intranet for the terms “service desk,” the first 10 results have nothing to do with a web page where you can submit an IT service ticket? Or what if you are searching for “reports,” … Continue reading